Air conditioned vans with a capacity of six to ten persons.
HOW DO YOU FIND YOU AT THE AIRPORT?
Once your flight landed clear customs and immigrations, walk to the main exit door. You will probably be arriving by time share vendors. They offer assistance with tours and transfers, please do not listen them and just keep walking until you will be close and look for our staff in airport arrivals area they will be holding a Travelu'um Sign.
WHAT IF OUR FLIGHT IS DELAYED OR CANCELLED IN THE SCHEDULE TIME?
We will wait for you until the plane lands, we monitor the arrival flights.
OUR FLIGHT HAS A SEVERAL DELAYED TIME. ARE YOU WAITING TO US IN THE AIRPORT?
Sure, our staff will be supported for our operation area to inform any change in the official monitoring system's flights.
ARE THE STAFF DRIVERS EXPERIENCED WITH ALL FEDERAL PERMISSIONS?
All drivers are experienced drivers with federal permissions.
WE WILL BE TAKING A FERRY IN PLAYA DEL CARMEN TO COZUMEL. CAN YOU PROVIDE THE TRANSFER TO THIS PLACE?
Yes, our airport shuttle provider will deliver you to the ferry dock in Playa del Carmen.
NOTE: If you require transfer to Playa del Carmen ferry docks select "Playa del Carmen" as your drop off location in the drop down field when booking.
DO YOU HAVE CAR SEATS AVAILABLE?
Yes, we can have car seats on board of our vehicles, company employees are not allowed to secure car seats on the vehicle. This must be done by customers due to insurance regulations.
HOW LONG DOES IT TAKE TO GET APPROXIMATELY TO:
Cancun City/Hotel Zone: It all depends on traffic conditions and weather. The trip generally takes between thirty minutes to 45 minutes approximately.
Playa del Carmen: 1 hour.
Akumal: 1 hour thirty minutes. Tulum: From Cancun to Tulum the drive is around 2 hours.
HOW I CAN BOOK A TRANSFER IN YOUR WEBSITE?
You can book directly on our website by typing one Keyword of the hotel name on search bar main page, make sure to type just one keyword. Please make sure you are on transfer's zone.
I DO NOT SEE MY ADDRESS CONDO OF HOUSE ON SEARCH BAR?
You can book it by just typing the Keyword CONDO and choose the correct location from menu (Akumal/ Condo-House, Cancun/Condo-House, Playa del Carmen/Condo-House, Tulum/Condo-House) then make sure to write the address and name of condo or house on the website fill out form.
CAN I ASK THE DRIVER TO STOP IN A CONVENIENCE STORE?
We can provide a 15 minutes complementary stop in any store. After that each hour costs $30.00 dollars per hour. Usually on Walmart, Costco or any other big stores we charge $30.00 dollars.